Privacy Policy
This website is operated by SmartOwner Services India Private Limited (CIN U74999KA2012PTC064449), having its registered office at 8th Floor, Delta Block, Sigma Tech Park, Varthur Main Road, Whitefield, Bengaluru 560066, Karnataka, India ("SmartOwner", "we", "us"). This policy explains what personal information we collect through this website and the client control panel, how we use and store it, and how you can ask to see, correct or remove it.
1. Information we collect
We collect the information you give us when you sign in to the client control panel or write to client support, such as your name, email address, telephone number, client ID or purchase number, and the content of your correspondence.
Our servers also record technical information for each request, such as IP address, browser type, date and time, and the page requested. We use this only to operate and secure the website.
The client control panel uses a session cookie that is needed to keep you signed in. This website does not use analytics or advertising cookies.
2. How we use your information
We use your information to identify you, give you access to the client control panel, respond to your requests, service your existing holdings, meet our legal and regulatory obligations, and keep the website secure. We do not sell your information, and we do not use it to send marketing communications.
3. Storage and service providers
Your information is stored on cloud servers operated by Amazon Web Services. Only a limited number of our staff have access to these systems, and they are required to keep the information strictly confidential. Information passing between your browser and our servers is encrypted (HTTPS).
These providers process information only on our instructions. We share information with other parties only where needed to service your holding, or where required by law, including to comply with a legal obligation, enforce our website terms, or protect the rights, property or security of SmartOwner or others.
4. Retention
We keep personal information for as long as it is needed for the purposes above, and for any longer period required by law.
5. Security
We follow reasonable security practices and procedures to protect personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure.
6. Access, correction and removal
You may ask to see the personal information we hold about you, or ask us to correct or remove it, by writing to client support from the email address registered with us. We may need to keep some information where the law requires it.
7. Grievance Officer
Customer Relationship Manager
Email: support@smartowner.com
Address: SmartOwner Services India Private Limited, 8th Floor, Delta Block, Sigma Tech Park, Varthur Main Road, Whitefield, Bengaluru 560066, Karnataka, India
We will address grievances within one month of receipt.
8. General information
All information on this website is provided as general information and is not intended to be tax, legal or investment advice.
9. Governing law
This policy is governed by the laws of India. Subject to applicable law and to any dispute-resolution terms in your agreements with us, the courts at Bengaluru have jurisdiction.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.